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Soldier FAQs

I received an email from someone with the PaYS program. What is PaYS and what can it do for me?

How do I get information regarding my PaYS Option from the company that I selected?

What certifications or further training do I need to acquire in order to be qualified for my job interview?

Will someone contact me for an interview?

Is the initial position I chose the only option available to me?

What type of jobs/positions are available to me through the PaYS program?

Is there a guaranteed starting salary?

Why do I have to apply on-line?

How do I update my contact information?

Why can't I select multiple positions/partners?

Who can I contact about the PaYS program?

Now that I've selected the partner company; what's next?

Will early separation for physical or mental reasons cancel the SOU with my partner?

Should I receive an other than Honorable discharge, is my Statement of Understand (SOU) still valid?

Can SFL-TAP (ACAP) help me contact my partner?

Do I have to contact my partner if I decide to seek employment elsewhere?

Is the PaYS Statement of Understanding (SOU) a binding contract?

Does my spouse qualify for special consideration for employment as well?

Are prior enlisted Soldiers eligible for PaYS?

I changed MOSs, am I still eligible?

Can I change my partner, job or location?

What if I re-enlist, am I still eligible?

Where can I receive help with my resume?

My partner doesn't return my call. What do I do?

In the event my PaYS partner is not currently hiring, what should I do?

Are National Guard Soldiers eligible to join the PaYS program?

I am an ROTC cadet trying to access the PaYS Information Exchange (PIX) application and receiving an error message. What should I do?

I am an ROTC cadet and I have logged into the Army Cadet Portal but I cannot access the PaYS link. What should I do?

I am an ROTC cadet graduated/commissioned THIS year but recently informed about the PaYS program? Am I still eligible for the PaYS Program?

I am a 2LT and I graduated/commissioned LAST year. Am I still eligible for the PaYS program?

I am trying to access the PaYS Information Exchange (PIX) log in page and I keep receiving an error message. What should I do?

I am a Future Soldier signed up for PaYS by my recruiter, but I've not received my PaYS partner information. How do I get my PaYS partner information?



I received an email from someone with the PaYS program. What is PaYS and what can it do for me?

The Partnership for Youth Success (PaYS) Program is a strategic partnership between the US Army and a cross section of corporations, companies, and public sector agencies. The Program provides America's youth with an opportunity to serve their country while they prepare for their future. PaYS Partners guarantee Soldiers an interview and possible employment after the Army. This unique Program is part of the Army's effort to partner with America's business community and reconnect America with its Army.
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How do I get information regarding my PaYS Option from the company that I selected?

Review your Statement of Understanding (SOU) provided at enlistment. The SOU contains details and contact information about your selected position. If you no longer have a copy of the SOU or have other questions contact the PaYS helpdesk at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil. For more information on the PaYS program Visit www.armypays.com.
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What certifications or further training do I need to acquire in order to be qualified for my job interview?

Most positions simply require MOS completion and an honorable discharge. Review your Statement of Understanding (SOU) provided at enlistment for other specific additional requirements. Be sure to visit https://www.cool.army.mil for information pertaining to certification and licensure.
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Will someone contact me for an interview?

It is your responsibility to initiate contact with your PaYS partner. Many PaYS partners put the information regarding their hiring practices in the SOU. It is advisable to research your PaYS partners' website prior to initiating contact. Learn about their organization and the jobs currently available. During the initial communication, let them know that you are a PaYS Soldier and have selected the organization upon enlisting, express interest in their organization, detailing how your skills and experience will be an asset. Inquire about the employment process and the steps required to get an interview. Visit the Soldier For Life-Transition Assistance Program (SFL-TAP) previously known as Army Career and Alumni Program (ACAP) www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you.
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Is the initial position I chose the only option available to me?

The specific job or location you originally selected may no longer be available; however, you may be more qualified to interview for another position or different location.
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What type of jobs/positions are available to me through the PaYS program?

There are numerous types of jobs/positions posted in the PaYS database. The PaYS Marketing Analyst (PMA) cross-reference the job/position descriptions with the Army military occupational specialties (MOS) descriptions. When you select an Army MOS your recruiter or guidance counselor will review any or all partners and jobs/positions associated with that MOS.
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Is there a guaranteed starting salary?

Each organization/employer has its own hiring/salary process.
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Why do I have to apply on-line?

All employers have an employment process for all applicants to follow. With today's technology most are on-line application programs. PaYS partners have their specific on-line application processes to identify and track their PaYS applicants.
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How do I update my contact information?

The PaYS Information Exchange (PIX) contains the information of all PaYS Soldiers. To update your information you must log into PIX, contact the PaYS helpdesk if you need assistance - usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil. Updates can be made on the on the Soldier Details page. The database also allows you to enter your interview or hire information.
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Why can't I select multiple positions/partners?

PaYS partners load positions into the PaYS database based on their projected future needs. When you select a job in the PaYS database the partner is actually saving that opportunity for you. Partners understand Soldiers may re-enlist or pursue other job opportunities. The program design is for Soldiers to select one position/partner with the expectation that they'll develop a relationship with their partner during the Soldiers Army career.
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Who can I contact about the PaYS program?

Call your local Army Recruiter for information on about the PaYS Program.
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Now that I've selected the partner company; what's next?

Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge. Regular Army Soldiers can initiate contact with their PaYS partner six months prior to Expiration Term of Service (ETS) date using the contact information located on your Statement of Understanding (SOU). If you are an Army Reserve Soldier, after successfully completing Initial Entry Training (IET) contact your PaYS partner. Reserve Component ROTC cadets should contact their PaYS partner during senior year after your branch has been determined.
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Will early separation for physical or mental reasons cancel the SOU with my partner?

If you receive an Honorable Discharge and you qualify for an existing job/position vacancy, you are eligible to obtain employment from your PaYS partner.
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Should I receive an other than Honorable discharge, is my Statement of Understand (SOU) still valid?

No, you will no longer be eligible for the PaYS Program and the job/position interview is no longer valid.
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Can SFL-TAP (ACAP) help me contact my partner?

The SFL-TAP (ACAP) Center will remind you of your PaYS agreement and provide employer contact information. The ACAP Center is in the process of a name change to Soldier For Life-Transition Assistance Program (SFL-TAP). At this time the website is: www.acap.army.mil
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Do I have to contact my partner if I decide to seek employment elsewhere?

No, it is not required. Please contact the PaYS helpdesk at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil to update our Soldier information database.
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Is the PaYS Statement of Understanding (SOU) a binding contract?

The PaYS SOU is not legally binding. PaYS Soldiers can re-enlist in the Army, enroll in college after their Expiration Term of Service (ETS) date, and/or get a job with another employer after separation.
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Does my spouse qualify for special consideration for employment as well?

The Military Spouse Employment Partnership (MSEP) - www.msepjobs.com - can assist your spouse with employment opportunities.
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Are prior enlisted Soldiers eligible for PaYS?

No. The enlisted Future Soldier selects the PaYS option during the enlistment process. ROTC cadets select their PaYS partner while still enrolled in college. You cannot select a PaYS partner if you have already enlisted or if you have graduated from college and received your commission. However, the Employer Partnership of the Armed Forces (EPAF) may assist you with employment opportunities. EPAF future name is Private, Public Partnership (PPP) and hosted by the Hero 2 Hired program at https://h2h.jobs/.
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I changed MOSs, am I still eligible?

Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. Recommend you visit your PaYS partner's careers page for the qualification requirements of the jobs/positions they are currently hiring. For incompatible MOSs, contact the PaYS helpdesk and request the PaYS Now program at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil.
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Can I change my partner, job or location?

The Statement of Understanding (SOU) originally signed is with a specific partner, job, and location. The PaYS Program obligation does not go beyond the original SOU; however PaYS Now was created as a value added opportunity and we attempt to connect you to another partner. Contact the helpdesk at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database.
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What if I re-enlist, am I still eligible?

No. The PaYS Program design is to assist Soldiers who separate from the Army after their first term of enlistment.
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Where can I receive help with my resume?

Regular Army Soldiers can receive resume assistance when transitioning from the Army using the Soldier For Life-Transition Assistance Program (SFL-TAP) [formerly Army Career & Alumni Program (ACAP)] www.acap.army.mil/pages/jobs/resume.aspx. For the Army Reserve Soldiers and Reserve Component cadets not eligible for ACAP services there are many on-line resume preparation websites to utilize. It is important to have a strong resume tailored to meet the qualifications of the specific job/position you are applying. Contact the PaYS helpdesk for additional assistance usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil.
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My partner doesn't return my call. What do I do?

Contact the helpdesk at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil and we will assist you with a current point of contact.
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In the event my PaYS partner is not currently hiring, what should I do?

Contact your PaYS POC or the PaYS helpdesk at usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database.
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Are National Guard Soldiers eligible to join the PaYS program?

The PaYS Program is available to National Guard Reserve Officer Training Corps cadets. Enlisted National Guard Soldiers are not included in the program.
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I am an ROTC cadet trying to access the PaYS Information Exchange (PIX) application and receiving an error message. What should I do?

The PIX application is only available to Enlisted PaYS Soldiers and participating PaYS partners. ROTC cadets should access/sign up for the PaYS program by accessing the Army Cadet Portal at www.armycadetportal.com.
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I am an ROTC cadet and I have logged into the Army Cadet Portal but I cannot access the PaYS link. What should I do?

-----1. ROTC cadets must meet the following criteria to authenticate themselves in the Cadet Portal. In order to qualify for the ROTC PaYS program and their enrollment status must be one of the following:
------------a. Contracted
------------b. Completion
------------c. Leave of Absence (LOA) Pending Return
------------d. Green to Gold Active Duty Option
------------e. Completion with 1- Year Waiver
------------f. Commissioned
-----2. ROTC cadet status NOT meeting one of the above, are not eligible for the ROTC PaYS program.
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I am an ROTC cadet graduated/commissioned THIS year but recently informed about the PaYS program? Am I still eligible for the PaYS Program?

Current year graduates/commissioned officers who graduate/commission within the CURRENT year, will have until the end of the current year to sign up for ROTC PaYS. After December 31st of the current year, the ROTC PaYS program is no longer available.
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I am a 2LT and I graduated/commissioned LAST year. Am I still eligible for the PaYS program?

Prior year commissioned officers (2LTs) are no longer eligible for the PaYS program if he/she graduated/commissioned PRIOR to the current year. There are however, similar programs that may assist in your employment endeavor.
-----1. The Employer Partnership Office can assist you with employment opportunities. The Employer Partnership's Private, Public Partnership (PPP) uses the Hero 2 Hired program at https://h2h.jobs/ for employment assistance.
-----2. The Soldier For Life-Transition Assistance Program (SFL-TAP) previously known as Army Career and Alumni Program (ACAP) www.acap.army.mil.
-----3. The Employer Support of the Guard & Reserve (ESGR): esgr.mil.
-----4. You may also view our website to see a list of our current PaYS partners at: https://www.armypays.com/LIST.htm. Our partners are looking for people with the qualities you possess as an Officer
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I am trying to access the PaYS Information Exchange (PIX) log in page and I keep receiving an error message. What should I do?

PaYS Information Exchange (PIX) is only available to Enlisted PaYS Soldiers and PaYS partners. Enlisted PaYS Soldiers should use their AKO email address (e.g.: john.n.smith@us.army.mil) for the user id and the word "password" followed by the last 4 digits of your SSN for the password (e.g.: password1234) to log into PIX. ROTC cadets should access the Army Cadet Portal (www.armycadetportal.com) for their PaYS partner information or to sign up for the PaYS program. If you continue to experience a problem accessing PIX using your current information, please contact our helpdesk at: usarmy.knox .hqda-asa-mra.mbx.payshelpdesk@mail.mil.
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I am a Future Soldier signed up for PaYS by my recruiter, but I've not received my PaYS partner information. How do I get my PaYS partner information?

Future Soldiers will receive their PaYS partner information from the Guidance Counselor at the Military Entrance Processing Station (MEPS) prior to shipping out to basic training. Once the enlistment package is complete, each Future Soldier signed up with the PaYS program, should receive their Statement of Understanding (SOU) which lists the PaYS partner and any contact information needed in order to pursue your opportunity once Military training is completed.
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