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Soldier FAQs

How do I get information from the company that I chose?
Review your Statement of Understanding (SOU) provided at enlistment. The SOU contains details about the job initially selected and the contact information for a POC. If you no longer have a copy of the SOU or have other questions contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What certifications or further training do I need to acquire in order to be qualified for my job interview?
Most positions simply require MOS completion and an honorable discharge. Review your Statement of Understanding (SOU) provided at enlistment for other specific additional requirements. If you no longer have a copy or the SOU or have other questions contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. Be sure to visit https://www.cool.army.mil for information pertaining to certification and licensure.

Will someone contact me for an interview?
It is your responsibility to initiate contact with your partner using your Statement of Understanding (SOU). Many PaYS partners put information regarding their hiring practices in the SOU. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

Is the only job available for me the one I chose when I enlisted or are there other options?
Don't be surprised if your PaYS partner no longer needs the specific job or location you originally selected. Also, you may be more qualified for another position. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

Can I get a job in another state?
Don't be surprised if your PaYS partner no longer needs the specific job or location you originally selected. Also, you may be more qualified for another position. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What type of jobs/positions are available to me through the PaYS program?
The companies, corporations and public sector agencies associated with the Army PaYS Program have identified hundreds of thousands of jobs for Army Soldiers. These PaYS partners are military friendly and desire the tangible and non-tangible assets Soldiers possess. It is advisable to review your Statement of Understanding (SOU) to find the details of the position you originally selected with your PaYS partner. Then visit the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What will my starting salary be?
Your starting salary is negotiated after you are interviewed and hired.

Why do I have to apply on-line like all other applicants?
All employers have an employment process for all applicants to follow. With today's technology most are on-line application programs. PaYS partners have an area in their on-line application to identify and track where each lead comes from. By selecting military (Army or Army PaYS) you are identified. It is recommended you contact your PaYS partner to find out their individual processes.

How do I update my contact information?
The PaYS Information Exchange (PIX) contains the information of all PaYS Soldiers. To update your information you must log into PIX, contact the PaYS helpdesk if you need assistance - usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. Once logged in your information will be displayed in the Soldier Details page which contains a section to update your information.

How come I can only select one PaYS partner?
The PaYS program was designed so the Soldier and cadet develop a relationship with their PaYS partner while still serving and completing their military obligations. This relationship makes the transition process from military to employment run smoothly and seamlessly. It is advisable not to solely rely on one employer for a job, but rather to apply to several to ensure you have more than one employment option.

Who do I speak with about the PaYS program?
Your Army Recruiter can talk to you about the PaYS Program. The PaYS helpdesk is also available to answer questions or concerns - usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

I have selected the company I want to work for, now what?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. If you are in the Regular Army you can initiate contact with your PaYS partner six months prior to ETS using the contact information located on your Statement of Understanding (SOU). If you are an Army Reserve Soldier, after successfully completing Initial Entry Training contact your PaYS partner. Reserve Component ROTC Cadets should contact their PaYS partner during senior year after branching has been determined to find out their application and employment procedures. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What if I'm put out early for a physical or mental injury...can I still work my PaYS partner?
If you receive an Honorable Discharge and you qualify for an existing job vacancy, you are eligible to obtain employment from your PaYS partner.

Can I still get my job interview if I got put out of the Army under an Other than Honorable discharge?
No.

Can ACAP help me contact my partner?
The ACAP Center will remind you of your PaYS agreement and provide employer contact information. If you want a job with your selected employer, you will be given priority status for employment. Remember, your PaYS agreement is not binding on either you or the company. More information regarding PaYS is available at www.armypays.com. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

If I'm extended will my job still be available?
Yes. Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. If you are in the Regular Army you can initiate contact with your PaYS partner six months prior to ETS using the contact information located on your Statement of Understanding (SOU). If you are an Army Reserve Soldier, after successfully completing Initial Entry Training contact your PaYS partner. Reserve Component ROTC Cadets should contact their PaYS partner during senior year after branching has been determined to find out their application and employment procedures. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How soon before I ETS can I apply for my job?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. If you are in the Regular Army you can initiate contact with your PaYS partner six months prior to ETS using the contact information located on your Statement of Understanding (SOU). If you are an Army Reserve Soldier, after successfully completing Initial Entry Training contact your PaYS partner. Reserve Component ROTC Cadets should contact their PaYS partner during senior year after branching has been determined to find out their application and employment procedures. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

Do I have to contact my partner if I decide not to work for them?
It is not required but you could inform the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

Is the PaYS Statement of Understanding (SOU) I signed a binding contract?
The PaYS SOU is not legally binding. PaYS Soldiers can re-enlist in the Army, enroll in college after ETS, and/or get a job with another employer after separation.

Can my spouse get special consideration for employment as well?
The Military Spouse Employment Partnership (MSEP) - www.msepjobs.com - can assist your spouse with employment opportunities.

What if I lost my SOU from MEPS?
Contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How does the PaYS program work?
Find in-depth information on the Army PaYS Program at www.armypays.com. The PaYS Program links enlisting Soldiers and ROTC Cadets designated to serve in the Reserve Component to civilian companies, corporations and government agencies.

My recruiter didn't tell me about PaYS, can I still get it?
For enlisted Soldiers, the PaYS option is selected at the Military Entrance Processing Station (MEPS). Reserve Component ROTC cadets select a PaYS partner while still enrolled in college. You cannot select a PaYS partner if you've already enlisted or if you've graduated from college and received your commission. The Employer Partnership of the Armed Forces (EPAF) can assist you with an employment opportunity - www.employerpartnership.org.

What will the PaYS program do for me?
The PaYS Program provides America's youth with an opportunity to serve their country while they prepare for their future. The PaYS program connects Soldiers with civilian corporations, companies and public sector agencies. Find more information at www.armypays.com.

How do I contact my partner?
Contact information is located on your Statement of Understanding (SOU). Contact the PaYS helpdesk for assistance as necessary - usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

I didn't complete my initial enlistment, am I still eligible?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. Reserve Component ROTC Cadets must complete education and ROTC requirements, receiving their bachelor's degree and commission. Case by case exceptions may be considered; contact your PaYS partner to discuss specifics. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

I changed MOSs, am I still eligible?
Enlisted Soldiers must successfully complete their Army obligation and receive an honorable discharge to remain eligible. Recommend you visit your PaYS partner's careers page for the qualification requirements of the jobs they are currently hiring for. If your new MOS is not compatible, contact the PaYS helpdesk to be enrolled in the PaYS Now program at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How do I apply for a job with my PaYS partner?
Preparation is the key to securing employment, whether it is with your PaYS partner or another company. PaYS guarantees you an interview if your PaYS partner has an employment opportunity you are qualified for. You must be the best candidate in order to secure the job. It is up to you to 'sell' yourself during the interview process. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. Don't be surprised if your PaYS partner no longer needs the specific job or location you originally selected. You may be more qualified for another position requiring leadership experience.

I am not eligible for (or don't want) the original job I selected with my PaYS partner, what should I do?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database. PaYS partners have identified immediate hiring needs in the PaYS Now database.

Can I change my partner?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database. PaYS partners have identified immediate hiring needs in the PaYS Now database.

Can I change my job?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database. PaYS partners have identified immediate hiring needs in the PaYS Now database.

Can I change my location?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database. PaYS partners have identified immediate hiring needs in the PaYS Now database.

What if I re-enlist?
The PaYS Program is designed to assist Soldiers who ETS after their first term of enlistment. PaYS partners are military friendly and desire to hire Veterans. It is acceptable to apply for employment with your PaYS partner whenever you exit the Army. You can mention you were initially associated with the Army PaYS program.

How long do I have to contact my partner?
Regular Army Soldiers can initiate contact with your PaYS partner six months prior to ETS using the contact information located on your Statement of Understanding (SOU). If you are an Army Reserve Soldier, after successfully completing Initial Entry Training contact your PaYS partner. Reserve Component ROTC Cadets should contact their PaYS partner during senior year after branching has been determined to find out their application and employment procedures.

What if my partner doesn't have any job openings when I apply?
Don't be surprised if your PaYS partner no longer needs the specific job or location you originally selected. You may be more qualified for another position. It is advisable to research the PaYS partners' website prior to initiating contact so you make a good first impression. Learn about their organization and the jobs currently available. During the initial communication express interest in their organization, detailing how your skills and experience will be an asset. Ask the POC how to proceed with an employment application and find out the steps required to get an interview. Visit www.acap.army.mil or another resume preparation website to ensure your resume is impressive. You must be qualified and a vacancy must exist before your PaYS partner will interview you. Don't forget to mention you are part of the Army PaYS program. Contact the PaYS helpdesk as necessary at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

Can you help me with my resume?
Regular Army Soldiers can receive resume assistance when transitioning from the Army using the Army Career & Alumni Program www.acap.army.mil. For the Army Reserve Soldiers and Reserve Component cadets not eligible for ACAP services there are many on-line resume preparation websites to utilize. It is important to have a strong resume tailored to meet the qualifications of the specific job you're applying for. Contact the PaYS helpdesk for additional assistance usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

My partner doesn't return my call. What do I do?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil and we will assist you with a current point of contact.

My partner's website says they are not currently hiring. What do I do now?
Contact the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil for access to the PaYS Now database. PaYS partners have identified immediate hiring needs in the PaYS Now database.