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Partner FAQs

How do I sign up/register for PaYS?
Visit the Army PaYS website at www.armypays.com for information or contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How do I link up with my local Army representative?
Click the appropriate link below the map to find the contact information for the Army Recruiting Battalion that is responsible for your area at http://www.usarec.army.mil/bdemap.html. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. Your PaYS Marketing Analyst is always ready to assist and can provide this information too.

Do you have a program where I could post currently available jobs?
Current PaYS partners can post immediate job openings in the PaYS Now program for PaYS Soldiers who are unable to obtain employment with their original PaYS partner. Contact the PaYS helpdesk for assistance at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How do I load jobs?
Current PaYS partners need to contact their PaYS Marketing Analyst for assistance in loading jobs. The PaYS helpdesk is also a resource at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

How can I contact Soldiers who are available now?
The PaYS Information Exchange (PIX) is located at www.armypays.com PIX requires a password which is provided by the helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. PIX Soldier reports (Soldiers by Quarter and Retrieve Reports) provides the names and contact information for Soldiers who have selected you as their post Army employer. Another option is the PaYS Now Program. Again the helpdesk can assist you with a password and ID to access this database of qualified Soldiers available for employment now.

Can I email all my Soldiers at once?
The PaYS Information Exchange (PIX) is located at www.armypays.com. The Soldier reports in PIX (Soldiers by Quarter or Retrieve Reports) provides the names and contact information for Soldiers who have selected you as their post Army employer. Copy and paste their e-mail address into outlook to send e-mail messages. PIX requires a password which is provided by the helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

I'm having a problem accessing the PaYS Information Exchange (PIX) or running PIX reports.
Contact your PaYS Marketing Analyst for assistance or the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What does 'date available' mean?
The term 'date available' in Soldier Reports indicates the date (month/year) PaYS Soldiers are scheduled to exit the Army and be available for employment.

What does 'ETS date' mean?
The acronym stands for Expiration of Term of Service (ETS). The term indicates the date (month/year) PaYS Soldiers are scheduled to exit the Army.

Why don't I have any Soldiers when I run my reports?
Soldiers are assigned to individual points of contact (POC) in our reports. These Soldiers may not have been reassigned to you when the initial POC left their position. Contact your PaYS Marketing Analyst or the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil to rectify this situation.

Why don't I hear from my PaYS Soldiers or PaYS cadets when I attempt e-mail contact?
Soldiers and cadets are extremely busy with their day to day requirements. Recommend your e-mails offer advice and guidance on your company or organization and any important information the Soldier/cadet may need to apply for employment. Soldiers and cadets will contact you for their employment interview.

How can I set up a recruitment booth on an Army post?
The PaYS Newsletter The Partnership Connection, contains a list of upcoming Army Career & Alumni Program (ACAP) career fair dates and locations. The newsletter is available at www.armypays.com. You can also access this information at http://www.acap.army.mil.

How do I get a tank to my next company meeting?
We can't guarantee the availability of a tank, rock wall, or HMMWV (humvee), but you can always ask your local Army Recruiting official or Army Reserve unit. Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. They can introduce you to the local Army Reserve unit representative. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. Because resources are limited, the sooner you make arraignments the better. Developing a relationship with your local Army representatives is vital to the community partnership aspect of the PaYS Program. Once you have a good working relationship they may contact you if they have a cancellation or extra resources.

How do I know when Soldiers and cadets select my company?
The PaYS Information Exchange (PIX) is located at www.armypays.com. The Soldier reports in PIX (Soldiers by Quarter or Retrieve Reports) provides the names and contact information for Soldiers who have selected you as their post Army employer. The PaYS helpdesk sends a quarterly report of the Reserve Component ROTC cadets who have selected you as their employer.

How can I get more Soldiers to pick my company jobs?
The easiest answer is to become known to the Army recruiting officials in your local area or areas. Invite the recruiting officials to tour your facility or ask to visit theirs. This relationship will filter down to the recruiter who actually has the relationship with the enlisting candidates. Conducting a signing ceremony or a first hire media event also lets the community know you are a participating partner. Share a booth at the next college or high school career event and the word will get out. Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html.

Can Soldiers register on my website instead of calling me for interviews?
Certainly. Let the helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil know of any employment application specifics so Soldiers who call can be guided accordingly. Put any specific instructions in the job description/qualifications section when loading positions into the PaYS database so they are included in the printed Statement of Understanding (SOU) Soldiers receive during the enlistment process.

Do I have to interview a Soldier if they do not meet qualifications or I no longer have an opening?
No. We do not want to waste your valuable time or mislead the PaYS Soldier. The MOA asks that you consider the Soldier for another position they may qualify for or consider them when an opportunity becomes available. If no employment possibility exists, refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. The Soldier can be placed in PaYS NOW with access to PaYS partners with immediate hiring opportunities.

Do I have to physically interview Soldiers or can I do telephonic interviews?
The PaYS program does not define what constitutes as an interview, that is left up to each individual partner.

How do I know Cadets will have the right degree?
When loading positions into the PaYS database partners should work closely with their assigned PaYS Marketing Analyst to select the best career field(s) for each position.

How does the PaYS program work?
Find in-depth information on the Army PaYS Program at www.armypays.com. The PaYS Program links enlisting Soldiers and ROTC Cadets designated to serve in the Reserve Component to civilian companies, corporations and government agencies.

Does it cost to join?
No, the PaYS program is free. Partners must identify an internal point of contact to monitor the program and manage the PaYS Soldiers as they make contact for their employment interview.

What will my company be required to do?
Visit www.armypays.com to see the complete list of partner responsibilities. Briefly, each partner enters hiring needs into the PaYS database and agree to provide interviews to qualified PaYS Soldiers & ROTC cadets.

What makes a Veteran more desirable than other candidates?
Army Veterans have leadership experience, skill training, discipline, work ethic, decision-making capability, and are able to work as part of a team. Army Veterans are imbued with the Army Values; Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage. There are hosts of other tangible and non-tangible traits that make Army Veterans an asset to any organization.

Will PaYS give me access to Veterans now?
PaYS Now is a separate data base and is available to PaYS partners. This data base contains qualified Solders or Cadets, immediately available for employment, who were not employed by their original partner or chose not to interview with their original partner.

How is PaYS different from the other Army employer partnership programs?
PaYS is the only Veteran program associated with the US Army Recruiting Command that links veterans to an employer during enlistment processing. PaYS Soldiers and cadets can maintain contact with their employer partner while serving or completing education requirements, making their transition to employment seamless. Other Army employer programs assist transitioning Soldiers or those who have already exited the Army and are serving in the Reserve Component.

Does my company have to pay for Soldier relocation?
The Army will incur the cost for Soldiers leaving the Army with an honorable discharge to return to their home of record. In cases where the location is further than their home of record Soldiers are responsible for the difference.

Will I get Soldiers with college degrees through the PaYS program?
Regular Army and Army Reserve Soldiers may have some higher education and/or a college degree. All Reserve Component ROTC cadets will have bachelor's degree.

Can I offer another job and location to Soldiers?
Absolutely, in fact the job plan partners originally load in the PaYS database is just a starting point. Soldiers may gain additional skills and education during their Army service or may decide to settle in a different geographic location. Because of this they may be better suited for advanced or specialized positions at the time of interview.

How do I hire wounded, ill, or injured Soldiers?
http://wtc.army.mil/aw2/index.html.

Who do I contact in my area to get support during company events?
Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. They can introduce you to the local Army Reserve unit representative. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. Because resources are limited, the sooner you make arraignments the better. Developing a relationship with your local Army representatives is vital to the community partnership aspect of the PaYS Program. Once you have a good working relationship they may contact you if they have a cancellation or extra resources. Your PaYS Marketing Analyst is always ready to assist you and can provide this information.

Can I visit a MEPS or Battalion and get a briefing?
Local Army Recruiting officials can coordinate a visit to the Military Entrance Processing Station (MEPS). Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. A visit to MEPS is a good way to meet the Army guidance counselors who link the enlisting Soldiers to your projected future vacancies. You can also coordinate to attend training meetings, center of influence luncheons, community functions and/or recruiting events alongside the Army. Your PaYS Marketing Analyst is always ready to assist and can provide this information.

What do I do if a site or job closes that I previously posted to PaYS?
Contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil or your PaYS Marketing Analyst. We understand that the economy drives employment. It is not uncommon for a company to experience hiring freezes, layoffs, or downsizing over the original 10-year job plan. If previously projected positions are not available partners are encouraged to consider placing Soldiers in other positions or locations when possible. The MOA asks that you consider Soldiers for other positions they may qualify for or consider them when an opportunity becomes available. If no employment possibility exists, refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. The Soldier can be placed in PaYS NOW with access to PaYS partners with immediate hiring opportunities.

What happens if my company isn't hiring? Am I still required to interview the Soldier?
No you are not required to interview PaYS Soldiers if an employment position does not exist. Partners are encouraged to consider other positions or locations when possible. The MOA asks that you consider Soldiers for other positions they may qualify for or consider them when an opportunity becomes available. If no employment possibility exists, refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. The Soldier can be placed in PaYS NOW with access to PaYS partners with immediate hiring opportunities.

How do I change a job description and qualifications I posted earlier with PaYS?
Contact the PaYS helpdesk, usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil, or your PaYS Marketing Analyst for guidance and instruction.

Can I add more positions to pre-existing jobs?
Contact the PaYS helpdesk, usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil, or your dedicated marketing analyst for guidance and instruction. Each year additional job postings are required to ensure current positions are available for enlisting Soldiers.

Can I post job openings on the PaYS Facebook page?
Yes, your job openings may be seen by thousands of Soldiers. "Like" the PaYS facebook page.

Is the MOA still binding if the person who originally signed the MOA is no longer here?
Yes, the Memorandum of Agreement is with your company or agency not with any one individual. If necessary allow our marketing team to present an updated PaYS briefing with any new personnel so that the programs value and scope is fully understood.

What is the PaYS success rate?
Since the inception of the PaYS Program in October 2000, we have grown to over 400 private companies, corporations and public sector agency partners. As of July 2011, there are 408 partners. This program has influenced 108,052 Regular Army Soldiers and 23,676 Army Reserve Soldiers to join the US Army. Since expanding to ROTC in 2008, 1,683 Reserve Component cadets have selected a PaYS partner to set themselves up for success. Another component factored into the program's measure of success is the relationships and partnerships between PaYS partners and the local Army Recruiting and ROTC Battalions. Working side-by-side with an Army Recruiter at a career fair or jointly staffing a booth at a state fair sends a powerful message throughout a community. This relationship can help overcome barriers based on fear, lack of knowledge and misinformation helping impact local perceptions toward Army service. The media publicity generated at recruiting events and community functions where a well-known and respected employer is working alongside the Army promotes the Army as a valuable producer of well-trained and motivated Soldiers who are sought in the workplace.

What's the best way to contact Soldiers?
The PaYS Information Exchange (PIX) is located at www.armypays.com. The Soldier reports in PIX (Soldiers by Quarter or Retrieve Reports) provides the names and contact information for Soldiers who have selected you as their post Army employer. Copy and paste their e-mail address into outlook to send e-mail messages. PIX requires a password which is provided by the helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

If I want to invite the Army to one of my events how do I find them?
Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. They can introduce you to the local Army Reserve unit representative. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. You can also contact your PaYS Marketing Analyst.

How can our partnership yield better results?
Several approaches are available. First contact your PaYS Marketing Analyst to review your current positions; he may recommend additional military occupational specialties to increase the amount of Soldiers viewing your positions. The number of positions available and year of availability may also need adjustments. Working with the local Army recruiting personnel at community events and career fairs will get your organization known to the recruiters who work with enlisting candidates and inform the community of your partnership with the Army, ultimately driving traffic to your positions.

Where in the enlistment process does the Soldier select my company as a partner?
Once the candidate is mentally, physically and morally qualified to join the Army they select their military occupational specialty and other associated enlistment incentives (cash bonus, college money, loan repayment program). Next PaYS partner projected positions are screened for a match to the Army specialty. The enlisting Soldier reviews the PaYS partner job title/description/qualifications and location and selects their post Army interview company that meets their interests, needs and desires.

Are we required to interview all PaYS Soldiers?
Yes providing the position exists and the Soldier is qualified.

How do I post jobs on the ACAP website?
Registration is simple and free just visit http://www.acap.army.mil to enroll.

Who do I contact to update my website and logo?
Contact your PaYS Marketing Analyst or send it to the helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil.

What other military programs are available?
Some of the Army programs are the Army Career & Alumni (ACAP) ? http://www.acap.army.mil, the Military Spouse Employment Partnership (MSEP) ? http://www.msepjobs.com, the Employer Partnership of the Armed Forces (EPAF) ? http://www.employerpartnership.org, and Employer Support of the Guard & Reserve (ESGR) ? http://www.esgr.org. A google search will result in numerous other military employment programs.