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Partner FAQs


What is the US Army Partnership for Youth Success (PaYS) Program?
What are the requirements to become a PaYS partner?
How do I connect with my local Army representative?
Do you have a program where I could post jobs currently available?
How do I load job descriptions/positions into the PaYS database?
How can I contact Soldiers who are available now?
Can I email all my organization's PaYS Soldiers at once?
What to do when experiencing issues accessing the PaYS Information Exchange (PIX) or running PIX reports?
What does 'date available' mean?
What does 'ETS date' mean?
Why don't I have any Soldiers when I run my reports?
Why don't I hear from my PaYS Soldiers or Reserve Officers' Training Corp (ROTC) cadets when I attempt e-mail contact?
How can I set up a recruitment booth on an Army post?
How do I get a tank to my next company meeting?
How do I know when Soldiers and ROTC cadets select my company?
How can I get Soldiers to choose my company?
Can Soldiers register on my website instead of calling me for interviews?
Does my organization have to interview a Soldier if they do not meet the organizations qualifications predetermined and listed on the position posting and the Statement of Understanding (SOU)?
Do I have to interview a Soldier if they did not complete their Army contract?
Do I have to interview a Soldier if I no longer have a job opening?
Do I have to physically interview Soldiers or can I do telephonic interviews?
How do I know ROTC cadets will have the right college degree?
Does it cost my organization to join the PaYS Program?
What makes a Soldier/Veteran more desirable than other candidates?
What is the ArmyPaYSNow database?
Does my organization have to pay for Soldier relocation?
Are Soldiers with college degrees available?
Is it feasible to offer another job and location to Soldiers?
How would my organization go about hiring a wounded, ill, or injured Soldier?
Can my organization’s representative visit a MEPS or Battalion and get a briefing?
Is there a process in place in the event of downsizing or closing of PaYS partner?
In the event my organization isn't hiring, am I still required to interview the Soldier?
Can previously posted job description and qualification be changed or updated?
Can my organization amend the number of pre-existing positions (interviews)?
Can my organization post job openings on the PaYS Facebook page?
Is the MOA still binding should the signature authority personnel, who originally signed the MOA is no longer with the organization?
What is the PaYS success rate?
How can our partnership yield better results?
Where in the enlistment process does the Soldier select my organization as a partner?
Are we required to interview all PaYS Soldiers?
How do I post jobs on the Soldier For Life-Transition Assistance Program (SFL-TAP) previously known as Army Career and Alumni Program (ACAP) website?
Who do I contact to update my information and logo on your website?



What is the US Army Partnership for Youth Success (PaYS) Program?
The PaYS Program connects enlisting Soldiers and Reserve Officers' Training Corps (ROTC) cadets to civilian companies, corporations, and government agencies for a guaranteed interview and possible employment after the Army. A database matches the future job needs of employer partners with the job skills offered by the Army Reserve (AR) or Regular Army (RA). PaYS Soldiers select a partner with matching job skills to interview with upon completion of training for AR Soldiers or honorable discharge for RA Soldiers. A similar database is available for ROTC cadets ---(back to top)---

What are the requirements to become a PaYS partner?
Partners are required to enter into a Memorandum of Agreement (MOA). Although not a legal contract the agreement requires partners to interview all qualified participating Soldiers who have selected one of their jobs from the PaYS database. All positions must be for full time permanent employment. Partners must identify an internal point of contact to monitor the program and manage the PaYS Soldiers as they make contact for their employment interview. PaYS partners enter their projected jobs into the PaYS database and agree to provide interviews to qualified PaYS Soldiers & Reserve Officers' Training Corp (ROTC) cadets. Visit www.armypays.com for more information. ---(back to top)---

How do I connect with my local Army representative?
Click the appropriate link below the map to find the contact information for the Army Recruiting Battalion responsible for your area at http://www.usarec.army.mil/bdemap.html. To connect with the Army Reserve Officers' Training Corp (ROTC) program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. Your Regional PaYS Marketing Analyst (PMA) is always ready to assist and can provide this information too. ---(back to top)---

Do you have a program where I could post jobs currently available?
Current PaYS partners can post immediate job openings in the PaYS Now program for PaYS Soldiers who are unable to obtain employment with their original PaYS partner. Contact the PaYS helpdesk for assistance at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. We also post current job openings on all our social media sites. ---(back to top)---

How do I load job descriptions/positions into the PaYS database?
To load job descriptions and positions you must access the PaYS Information Exchange (PIX) database and obtain a password and ID from the PaYS Help Desk. Only representatives or points of contact (POCs) from PaYS partners have access to this information. Job descriptions and positions are forecasted by job title and location in the PIX database. PaYS Marketing Analysts will connect them to Army's job description for PaYS Soldiers to select. ROTC cadets select positions by career fields. ---(back to top)---

How can I contact Soldiers who are available now?
Soldier's contact information is available on the PIX database located at www.armypays.com. PIX Soldier reports (Soldiers by Quarter and Retrieve Reports) provide the names and contact information for Soldiers who have selected your organization. Another option to contact PaYS Soldiers is through the PaYS Now program. ---(back to top)---

Can I email all my organization's PaYS Soldiers at once?
Yes.   Copy and paste the Soldier’s e-mail address, from the PIX database, into outlook to send e-mail messages. ---(back to top)---

What to do when experiencing issues accessing the PaYS Information Exchange (PIX) or running PIX reports?
Contact your Regional PaYS Marketing Analyst for assistance or the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. ---(back to top)---

What does 'date available' mean?
The term 'date available' in Soldier Reports indicates the estimated date (month/year) PaYS Soldiers will be available for employment.. ---(back to top)---

What does 'ETS date' mean?
Expiration of Term of Service (ETS) acronym used estimating the date (month/year) the Soldiers active duty service agreement is complete. ---(back to top)---

Why don't I have any Soldiers when I run my reports?
PaYS reports contain information obtainable by verified points of contact (POC). Contact your Regional PaYS Marketing Analyst or the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil to confirm the Soldier assigned to you. ---(back to top)---

Why don't I hear from my PaYS Soldiers or Reserve Officers' Training Corp (ROTC) cadets when I attempt e-mail contact?
There are many different reasons. Soldiers and ROTC cadets may be training or on a deployment. Please call your regional PaYS Marketing Analyst or the PaYS Helpdesk if you are unable to contact your PaYS Soldiers. Recommend your e-mails offer information on your company or organization and any important information the Soldier/cadet may need to apply for employment. Soldiers and ROTC cadets will contact you for their employment interview. ---(back to top)---

How can I set up a recruitment booth on an Army post?
The PaYS Newsletter, The Partnership Connection, contains a list of upcoming Soldier For Life-Transition Assistance Program (SFL-TAP) previously known as Army Career and Alumni Program (ACAP) career fair dates and locations. The newsletter is available at www.armypays.com. You can also access this information at https://www.acap.army.mil. ---(back to top)---

How do I get a tank to my next company meeting?
We cannot guarantee the availability of a tank, rock wall, or HMMWV (humvee), but you can always ask your local Army Recruiting official or Army Reserve unit. Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. They can introduce you to the local Army Reserve unit representative. To connect with the Army ROTC program at the local university search by state at http://www.goarmy.com/rotc/find-schools.html. Resources are limited, the sooner you make arrangements the better. Developing a relationship with your local Army representatives is vital to the community partnership aspect of the PaYS Program. ---(back to top)---

How do I know when Soldiers and ROTC cadets select my company?
For enlisting Soldiers, check the Soldier reports in the PIX database. ---(back to top)---

How can I get Soldiers to choose my company?
Contact the Army recruiting officials in your local area (s); invite recruiting officials to your facility or ask to visit theirs. Develop a relationship with your local Army recruiting officials to enhance your organization's visibility and association with the Army, PaYS Program, and its Soldiers. Conducting a signing ceremony or a first hire media event lets the community know you are a participating PaYS partner. Share a booth at the next college or high school career event and the word will get out. ---(back to top)---

Can Soldiers register on my website instead of calling me for interviews?
Certainly, let the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil know of any employment application specific to the PaYS Soldiers. Put the specific instructions in the job description/qualifications section when loading positions into the PaYS database. Information will be included in the printed Statement of Understanding (SOU) Soldiers receive during the enlistment process. ---(back to top)---

Does my organization have to interview a Soldier if they do not meet the organizations qualifications predetermined and listed on the position posting and the Statement of Understanding (SOU)?
No.  Soldiers must meet all predetermined qualifications listed. ---(back to top)---

Do I have to interview a Soldier if they did not complete their Army contract?
No. Soldiers must complete their service requirements and have an honorable discharge to be eligible for the PaYS option. ---(back to top)---

Do I have to interview a Soldier if I no longer have a job opening?
The Memorandum of Agreement (MOA) states that you may consider the Soldier for another position they may qualify for or consider them when an opportunity becomes available. If no employment possibility exists, refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. ---(back to top)---

Do I have to physically interview Soldiers or can I do telephonic interviews?
Your Organization determines the type of interview to conduct that is best suited for you and the PaYS Soldier. ---(back to top)---

How do I know ROTC cadets will have the right college degree?
When loading positions into the PaYS database partners should work closely with their assigned PaYS Marketing Analyst to select the best career field(s) for each position. ---(back to top)---

Does it cost my organization to join the PaYS Program?
No, the PaYS program is free. ---(back to top)---

What makes a Soldier/Veteran more desirable than other candidates?
They are trained professionals with leadership experience, excellent work ethic, decision-making capability, and are able to work as part of a team. Soldiers are instilled with the Army Values; Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage. ---(back to top)---

What is the ArmyPaYSNow database?
PaYS Now a separate data base and is available to PaYS partners. This data base contains information regarding qualified Soldiers and Reserve Officers' Training Corps (ROTC) cadets, immediately available for employment. ---(back to top)---

Does my organization have to pay for Soldier relocation?
The Army will incur the cost for Soldiers leaving the Army with an honorable discharge to return to their home of record. In cases where the location is further than their home of record Soldiers are responsible to pay for the difference. ---(back to top)---

Are Soldiers with college degrees available?
Regular Army and Army Reserve Soldiers may have some higher education and/or a college degree. All Reserve Officers' Training Corps (ROTC) cadets will have a bachelor's degree. ---(back to top)---

Is it feasible to offer another job and location to Soldiers?
Absolutely, in fact the job plan partners originally load in the PaYS database is just a starting point. Soldiers may gain additional skills and education during their Army service or may decide to settle in a different geographic location which makes them better suited for an advanced or specialized positions at the time of interview. ---(back to top)---

How would my organization go about hiring a wounded, ill, or injured Soldier?
Check the Warrior Transition Command website at http://wtc.army.mil/aw2/index.html. ---(back to top)---

Can my organization's representative visit a MEPS or Battalion and get a briefing?
Local Army Recruiting officials or your regional PaYS Marketing Analyst can coordinate a visit to the Military Entrance Processing Station (MEPS). Find your local Army Recruiting official by clicking the link that coincides with your location below the map http://www.usarec.army.mil/bdemap.html. A visit to MEPS is a good way to meet the Army guidance counselors who connect the enlisting Soldiers to your projected future vacancies. You can also coordinate to attend training meetings, centers of influence (COI) luncheons, community functions and/or recruiting events alongside the Army. ---(back to top)---

Is there a process in place in the event of downsizing or closing of PaYS partner?
Contact the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil or your Regional PaYS Marketing Analyst. For organizations experiencing hiring freezes, layoffs, or downsizing over the original 10-year job plan, if previously projected positions are not available, partners are encouraged to consider placing Soldiers in other positions or locations. The MOA asks that you consider Soldiers for other positions they may qualify for or consider them when an opportunity becomes available. Should no employment possibility exists; refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. The helpdesk will place the Soldier in PaYS NOW, an extension of the PaYS Program with access to organizations offering immediate hiring opportunities. ---(back to top)---

In the event my organization isn't hiring, am I still required to interview the Soldier?
Partners are encouraged to consider other positions or locations. The MOA asks that you consider Soldiers for other positions they may qualify or consider them when an opportunity becomes available. If no employment possibility exists, refer the Soldier to the PaYS helpdesk usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. ---(back to top)---

Can previously posted job description and qualification be changed or updated?
For situations regarding changes to the job descriptions or qualification; contact the PaYS helpdesk, usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil, or your Regional PaYS Marketing Analyst. ---(back to top)---

Can my organization amend the number of pre-existing positions (interviews)?
Yes, additional positions are possible however; contact the PaYS helpdesk, usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil, or you're regional PaYS Marketing Analyst. The Job Report in the PIX database provides a real-time count of available jobs. Each year additional job postings are required to ensure current positions are available for enlisting Soldiers. ---(back to top)---

Can my organization post job openings on the PaYS Facebook page?
Yes, job openings can post on our PaYS Facebook page and our other social media sites. Remember to "Like" our PaYS Facebook page. ---(back to top)---

Is the MOA still binding should the signature authority personnel, who originally signed the MOA is no longer with the organization?
Yes, the Memorandum of Agreement is with your organization. Contact your Regional Marketing Analyst to present an updated PaYS briefing with any new personnel. ---(back to top)---

What is the PaYS success rate?
Since the inception of the PaYS Program in October 2000, we have grown to over 500 private companies, corporations and public sector agency partners. This program has influenced over 140,000 Regular Army Soldiers and 32,000 Army Reserve Soldiers to join the US Army. Since expanding to Reserve Officers' Training Corp (ROTC) in 2008, 1,300 Regular and 940 Reserve Component cadets have selected a PaYS partner to set themselves up for success. Another component factored into the program's measure of success is the relationships and partnerships between PaYS partners and the local Army Recruiting and ROTC Battalions. Working side-by-side with an Army Recruiter at a career fair or jointly staffing a booth at a state fair sends a powerful message throughout a community. This relationship can help overcome barriers based on fear, lack of knowledge and misinformation helping impact local perceptions toward Army service. The publicity generated from respected employers and the Army working together promotes the Army as a valuable producer of well-trained and motivated Soldiers who are sought in the workplace. ---(back to top)---

How can our partnership yield better results?
Contact your Regional PaYS Marketing Analyst to review your current positions; he may recommend additional military occupational specialties to increase the amount of Soldiers viewing your positions. The number of positions available and year of availability may also need adjustments. Working with the local Army recruiting personnel at community events and career fairs will get your organization known to the recruiters and bring awareness to the community of your partnership with the Army. ---(back to top)---

Where in the enlistment process does the Soldier select my organization as a partner?
Once the candidate meets the requirements to join the Army, they select their military occupational specialty and other associated enlistment incentives (cash bonus, college money, and loan repayment program). The Recruiters or Guidance Counselors screen the PaYS partner projected positions to match to the Army's Military Occupational Specialty (MOS). The enlisting Soldier reviews the PaYS partner job title/description/qualifications and location and selects their organization of choice. ---(back to top)---

Are we required to interview all PaYS Soldiers?
Yes, providing the position exists and the Soldier is qualified. ---(back to top)---

How do I post jobs on the Soldier For Life-Transition Assistance Program (SFL-TAP) previously known as Army Career and Alumni Program (ACAP) website?
Registration is simple and free, visit https://www.acap.army.mil to enroll. . ---(back to top)---

Who do I contact to update my information and logo on your website?
Contact your Regional PaYS Marketing Analyst or the PaYS helpdesk at usarmy.knox.hqda-asa-mra.mbx.payshelpdesk@mail.mil. ---(back to top)---